1. Enquiry triage & advice
Every call answered with a diagnostic price and an engineer booked into a two-hour arrival window.
24/7 AI answering for heating, air con & refrigeration businesses
Never Miss Another Breakdown.
Answer, Quote & Book 24/7.
book-me.com acts as your always-on front desk — answering enquiries, understanding what the customer needs, quoting from your heating, air con & refrigeration price list and booking work straight into your calendar with a warm, professional British tone.
Instant enquiry triage Direct calendar sync Warm UK voice tone
2. Instant quotes (£ GBP)
Calculates call-out fees, hourly rates and priority surcharges automatically, giving callers an upfront estimate on the spot.
3. Direct calendar bookings
Syncs with your calendar, offers two arrival windows, locks in the booking and dispatches an instant SMS confirmation.
Calls handled with your rules
Quotes calculated from your rates
Bookings offered from your hours
One connected workflow
From ringing phone to booked diary.
The assistant does not improvise your business. It works from the information you control, then records the outcome where your team can see it.
Answers the call
Your greeting, service area and instructions guide every conversation.
Prices the work
Quotes are calculated from your call-out, hourly and priority rates.
Books the slot
Available arrival windows are offered and confirmed against your working hours.
Recent work
The jobs your customers call about.
Built around real heating, air con & refrigeration work, not generic scripts.
Inside book-me.com
Your operation. Clearly controlled.
Breakdowns & repairs — Fast fault finding on air con, heat pumps and refrigeration.
Installations — Split systems, multi-splits and heat pumps sized for your space.
Servicing & F-Gas — Planned maintenance and compliance checks with certificates.
Commercial cooling — Cellar cooling, cold rooms and display fridges kept running.
Checks postcodes against your coverage area
Records call summaries and full transcripts
Includes a branded customer website and booking assistant
Calls
Review the caller, urgency, transcript, audio and outcome in one place.
Rules
Set coverage, pricing, greeting and tone without changing the customer workflow.
Diary
Control working hours, arrival windows and live booking availability.
See the complete workflow