Last updated: 14 September 2026 · Operated by WIN WITH LEE LIMITED
These terms govern your use of book-me.com, the AI answering, quoting and appointment-booking service for trades and home-service businesses.
Draft document — not legal advice.
This is a starting template prepared for review. It must be checked by a qualified solicitor and tailored to your actual practices before it is relied upon with real customers. Placeholder fields shown in [brackets] must be completed before publication.
book-me.com is operated by WIN WITH LEE LIMITED, a company registered in England & Wales (Company No. 17432233), with its registered office at 15 Mailing Way, RG24 9TH ("we", "us"). You can contact us at contactlee@winwithlee.co.uk.
book-me.com provides an AI-powered assistant ("RIE") that answers telephone calls and web chat enquiries on behalf of your business, quotes prices based on rules you configure, books appointments, logs calls and transcripts, sends email confirmations, and can sync bookings to your connected Google Calendar.
The AI assistant provides automated responses. It does not provide professional trade, legal, safety or emergency advice, and quoted prices are estimates only until confirmed by you.
You must keep your sign-in credentials confidential and are responsible for all activity under your account. You are responsible for the accuracy of the business information, pricing rules, opening hours and industry settings you configure, and for reviewing quotes and bookings the assistant creates.
You must have a lawful basis to collect and share with us the personal data of your callers and customers (names, phone numbers, addresses, postcodes and call transcripts), and you must inform your callers that calls may be answered by an AI assistant and transcribed, where the law requires this.
You must not use the service to:
Paid plans, if offered, are billed in advance on the terms shown at checkout. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable. [Payment terms placeholder — update when billing is enabled.]
We aim for high availability but do not guarantee the service will be uninterrupted or error-free. AI responses may occasionally be inaccurate; you remain responsible for the commitments made to your customers. We may update the service and these terms; material changes will be notified in advance where reasonably possible.
The service integrates with third parties including Twilio (telephony and SMS), Google (calendar sync), and our email-sending provider. Your use of those integrations is also subject to the third parties' own terms. We are not responsible for third-party services.
We own the service, software and branding. You own your business data, call content and customer data. You grant us a licence to process that data solely to provide the service to you.
Nothing in these terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential losses, lost profits, lost bookings, or losses arising from inaccurate AI-generated quotes or responses, and our total liability is capped at the fees you paid us in the 12 months before the claim (or £500 if greater).
These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction. Questions: contactlee@winwithlee.co.uk.