Help & Support
Answers to common questions, and a real person when you need one.
Email us
We reply within one working day. Include your business name so we can find your account quickly.
contactlee@winwithlee.co.ukCommon questions
How do I get RIE answering my calls?
Sign in, fill in your business name, phone, working hours and postcodes on Settings, then try RIE in the simulator on your dashboard. The setup checklist on your dashboard walks you through every step.
Can I change RIE's name and picture?
Yes. RIE can be renamed and given any picture you like, so callers hear your own assistant.
How do customers book?
RIE books jobs straight into your calendar by phone or chat, and your booking website lets customers book 24/7. You get an email or text for every booking.
How does BOOK-ME! JOBS work?
Homeowners post a job, it's sent to up to three local trades, and you pay a flat £5 only if you want to unlock the customer's details. Ignore a job and you pay nothing.
Can I get a refund on a £5 JOBS unlock?
Job access fees are non-refundable, as explained in our Terms. If something has gone wrong, email us and we'll look into it.
How do I delete my account or data?
Email contactlee@winwithlee.co.uk from the address on your account and we'll handle it under UK GDPR.
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